22dhk Privacy Policy — How We Handle Your Data
Your privacy matters to us. This policy explains exactly what personal information 22dhk collects, why we collect it, how it is used, and the rights you hold over your own data.
1. Introduction
22dhk ("we", "us", "our") is committed to protecting the privacy and personal data of all users who access the 22dhk Platform ("Platform"), including the website, games, sports betting markets, and all associated services. This Privacy Policy ("Policy") describes how we collect, use, store, share, and protect your personal information when you use the Platform.
By creating an account, making a deposit, or otherwise using the 22dhk Platform, you confirm that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. This Policy applies to all users of the Platform regardless of their location within Bangladesh, including players from Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, and Mymensingh.
2. Information We Collect
22dhk collects personal information that you provide directly when registering or using the Platform, as well as information that is generated automatically through your use of the service. The categories of data we collect are set out below.
3. How We Use Your Information
22dhk uses the personal data we collect for the following purposes: to register and manage your account; to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay; to verify your identity and age as required by our Terms and Conditions; to detect and prevent fraud, money laundering, and other unlawful activity; to provide customer support via live chat; to send you transactional notifications relating to your account; and to comply with applicable legal and regulatory obligations.
With your explicit consent, 22dhk may also use your contact details to send promotional communications about bonuses, new games, and platform updates. You may withdraw your consent to receive marketing communications at any time by contacting support via live chat or by updating your notification preferences in your account settings.
No Marketing Without Consent. 22dhk will never send you unsolicited promotional messages unless you have explicitly opted in to receive them. Transactional messages (such as deposit confirmations, withdrawal notifications, and account security alerts) are sent regardless of marketing preferences because they are necessary for the operation of your account.
4. Legal Basis for Processing
22dhk processes your personal data on the following legal bases: (a) Contractual necessity — processing is required to perform our obligations under the Terms and Conditions you have agreed to, including account management, payment processing, and game delivery; (b) Legal obligation — we are required to process certain data to comply with anti-money laundering (AML) obligations, age verification requirements, and other applicable legal duties; (c) Legitimate interests — we process technical and usage data to maintain platform security, detect fraud, and improve the quality of our services; (d) Consent — where we rely on your consent (for example, to send marketing communications), you may withdraw that consent at any time without affecting the lawfulness of any prior processing.
5. Sharing Your Information
22dhk does not sell, rent, or trade your personal data to any third party. We may share your personal information with the following categories of recipients only to the extent strictly necessary to operate the Platform and fulfil our obligations to you: payment service providers (bKash, Nagad, Rocket, Upay) for the purpose of processing your transactions; game software providers (such as Pragmatic Play, Evolution Gaming, Ezugi, Spribe) for the purpose of delivering game services; identity verification and KYC service providers; fraud prevention and security service providers; and legal or regulatory authorities where we are required to do so by applicable law.
All third-party service providers engaged by 22dhk are contractually required to handle your personal data securely and in accordance with applicable data protection standards. They are permitted to use your data only for the specific purpose for which it was shared and may not use it for their own independent purposes without your separate consent.
We Never Sell Your Data. 22dhk does not and will not sell personal data to advertisers, data brokers, or any other commercial third party. Your personal information is used exclusively to operate your account, process your payments, and deliver the services you have requested.
6. Data Retention
22dhk retains your personal data for as long as your account is active and for a period thereafter as required to fulfil legal, regulatory, and contractual obligations. In general, account data and transaction records are retained for a minimum of five years following account closure in accordance with standard anti-money laundering record-keeping requirements.
Where 22dhk retains data on the basis of consent (for example, for marketing purposes), the data will be deleted or anonymised promptly once you withdraw your consent. You may request deletion of your personal data by contacting our support team. Please note that certain data may be retained beyond your request where we are required to do so by law.
7. Your Rights
Subject to applicable law, you have the following rights in relation to the personal data that 22dhk holds about you. To exercise any of these rights, please contact our support team via live chat. We will respond to all valid requests within a reasonable time.
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Right of AccessYou have the right to request a copy of the personal data that 22dhk holds about you. We will provide this information in a clear, readable format within a reasonable timeframe.
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Right to RectificationIf any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. Please contact support via live chat to submit a rectification request.
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Right to ErasureYou may request that 22dhk delete your personal data. This right is subject to limitations where we are required to retain data by law (for example, for AML record-keeping purposes). Where deletion is possible, we will complete it promptly.
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Right to Restrict ProcessingIn certain circumstances, you have the right to request that 22dhk restrict the processing of your personal data — for example, while the accuracy of the data is being contested or a legal claim is being established.
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Right to ObjectYou have the right to object to the processing of your personal data where 22dhk relies on legitimate interests as its legal basis. You also have an absolute right to object to the use of your data for direct marketing purposes at any time.
8. Security of Your Data
22dhk implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and the 22dhk Platform; encrypted storage of sensitive account and payment data; strict access controls limiting which 22dhk personnel can access personal data; and regular security reviews of our systems and processes.
While 22dhk takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage system is completely secure. You also have a responsibility to protect your own account security by choosing a strong password and not sharing your login credentials with others. If you suspect that your account security has been compromised, please contact support immediately via live chat.
9. Cookies and Tracking Technologies
22dhk uses cookies and similar tracking technologies on the Platform to enable core functionality, improve platform performance, and analyse user behaviour in aggregate. Cookies are small text files stored on your device by your browser. We use the following categories of cookies: strictly necessary cookies (required for the Platform to function); functional cookies (to remember your preferences such as language settings); and analytical cookies (to understand how users interact with the Platform in aggregate, with no individual profiling).
10. Third-Party Services and Links
The 22dhk Platform integrates with third-party game providers (including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, Microgaming, and NetEnt) and payment processors (bKash, Nagad, Rocket, Upay) in order to deliver gaming services and process financial transactions. These third parties operate under their own privacy policies. 22dhk is not responsible for the privacy practices or content of any third-party service, and we encourage you to review the privacy policies of any third party whose services you use in connection with the Platform.
22dhk does not control and is not responsible for the data practices of third-party game providers or payment processors beyond the contractual data-sharing arrangements described in Section 5 above. Any personal data you submit directly to a third-party service (for example, during a direct bKash payment flow) is governed by that service's own privacy policy, not this Policy.
11. Children's Privacy
The 22dhk Platform is strictly restricted to users aged 21 years and above. 22dhk does not knowingly collect, process, or store personal data belonging to any individual under the age of 21. If 22dhk becomes aware that personal data has been collected from a user who is under 21, that data will be deleted immediately and the associated account will be suspended. If you believe that a person under the age of 21 has provided personal data to 22dhk, please contact our support team via live chat immediately so we can take appropriate action.
12. Changes to This Privacy Policy
22dhk reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will provide reasonable notice by posting a prominent notice on the Platform or by sending an in-platform notification. The date of the most recent revision is displayed at the top of this page. Your continued use of the Platform after any changes take effect constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how we are protecting your personal data.
13. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which 22dhk handles your personal data, please contact our support team via live chat, available 24 hours a day, 7 days a week on Bangladesh Standard Time (UTC+6). Our team will respond to all privacy-related enquiries as promptly as possible.
You may also contact us by email at [email protected]. Please note that this email address is provided as a non-clickable reference only — for the fastest response to privacy enquiries, live chat is recommended. All privacy-related communications are handled in English.